Withdrawal information

Your right to withdraw

If you are a consumer, you may withdraw from a plan within 14 days without giving any reason. The period ends 14 days after the day you completed the purchase. A renewal of the same plan does not start a new period.

To withdraw, use the Withdraw from contract button on your Plan page, then Confirm withdrawal. You can also email [email protected] or write to Iuliia Nikonorova, Bermanova 22, 196 00 Praha, Czech Republic. You may use the model form below, but you don't have to. It is enough to send your notice before the 14 days end. We confirm receipt by email, with the date and time we received it.

Effects of withdrawal

If you withdraw, we refund all payments received from you without undue delay and no later than 14 days after we receive your notice, by the payment method you used, unless you expressly agree otherwise. You pay no fees for the refund. Your plan ends at once, your account moves to the free service and your charts are kept.

If you asked us to start the plan during the withdrawal period (you confirm this at checkout), you pay an amount proportionate to what was provided up to the moment you told us you were withdrawing, compared with the whole period you paid for. We deduct it from your refund. The amount is counted by time and rounded in your favour. Example: on a 30-day period, withdrawing after 3 days means you pay for 3 days and receive the rest back.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Iuliia Nikonorova, Bermanova 22, 196 00 Praha, Czech Republic, [email protected]

I hereby give notice that I withdraw from my contract for the following service: a plan on jStitch.

Ordered on: ______

Name of consumer: ______

Email address of the account: ______

Date: ______

Signature (only if this form is sent on paper): ______