Terms of service

1. Who we are

jStitch, at jstitch.app, designer.jstitch.app and reader.jstitch.app (the "service"), is provided by Iuliia Nikonorova, a sole trader, Bermanova 22, 196 00 Praha, Czech Republic, IČO 30121817, entered in the Trade Register (živnostenský rejstřík). Contact: [email protected]. You can write to us in English or Czech.

2. What these terms cover

These terms apply when you use the service, create an account or buy a plan. If you buy a plan as a consumer, you also have the rights in the withdrawal information (https://jstitch.app/withdrawal), which is part of these terms. How we handle your data is in the privacy policy (https://jstitch.app/privacy). Nothing here limits the rights you have by law as a consumer.

You must be at least 15 to create an account. If you are younger, a parent or guardian must set up and be responsible for the account.

3. How a contract is made

You make a contract with us when you create an account, and a further one when you confirm a purchase on the Plan page. Before you pay you see the price, the billing period and these terms, and you can go back and change your choices. These terms are in English, and so is the contract. We keep the version you accepted and send you a confirmation by email. Every version of these terms stays readable on this page.

4. Your account

Give an email address you can reach and keep your password to yourself. An account is for one person: don't share your login. You are responsible for what happens in your account unless someone got in through no fault of yours. Tell us at once if you think someone else has got into it; we may then ask you to set a new password.

You can delete your account at any time from your profile page. That removes your data as described in the privacy policy, and it cannot be undone.

We do not delete accounts for being inactive.

5. The free service and paid plans

Part of the service is free. A paid plan unlocks more features or higher limits, as described on the Plan page at the time you buy.

• Price and billing. The price and the billing period are shown before you pay. We are not registered for VAT, so no VAT is added to the price. A plan renews automatically at the end of each period, at the price then in force, until you cancel. We will tell you about a price change at least 30 days before it applies. It applies only from your next period after that, and you can cancel before then.
• Payment. Payments are processed by Stripe. We never see or store your full card details.
• Cancelling. You can cancel at any time on the Plan page. Your plan stays active until the end of the period you have paid for and then does not renew. Cancelling does not by itself refund the current period; the withdrawal information describes your right to withdraw in the first 14 days.
• Failed payments. If a renewal payment fails, we will tell you and Stripe will retry it. While a payment is overdue, paid features may be limited. If it still cannot be collected, the plan ends.
• When a plan ends. Your account moves to the free service. Your saved charts are kept, and you can still open and export every one of them; the features and limits of the free service apply from then on.
• Charged by mistake. If you were charged twice or in error, write to [email protected] and we will refund what should not have been charged.

6. Your content

The photos you upload and the charts, stamps and palettes you make are yours. You may stitch, give away or sell what you make with the service, including charts, as long as you have the rights in what the chart is made from.

You give us only the permission we need to run the service for you: to process, store and show your content to you, and to those you share it with. That permission ends when you delete the content or your account, except for copies other people already added from a share link (section 7). We do not use your photos or charts to train artificial intelligence, and we do not sell them.

Other people's rights. Upload, import and share only what you have the right to use. Photos, artwork, characters and published charts are usually protected by copyright. Making a chart from someone else's picture, or reading a chart you bought into the reader, for your own stitching is one thing; sharing it with others or selling it is another, and needs the permission of whoever holds the rights.

7. Sharing

When you make a share link, anyone who has it can see the chart's name and a small preview, and after logging in can add the chart to their account as it was when you made the link. They keep what they added after you revoke the link or delete the chart, until they remove it or delete their account. You are responsible for what you share.

8. What you may not do

Don't use the service to make, store or share content that is unlawful or infringes someone's rights, including sexual content involving minors and content that incites hatred or violence. Don't try to break, overload or get around the limits of the service, get into other people's accounts, resell access to the service, or extract data or content from it by automated means, including to train artificial intelligence.

9. Reporting content, and how we act

Anyone can tell us about content they believe is illegal or infringes their rights, including their copyright, by writing to [email protected], in English or Czech. Say where it is (the share link), why it is a problem, and who you are, unless the report concerns child sexual abuse. We will confirm that we received it and tell you what we decided.

We do not check content in advance. We review reports ourselves, without automated decisions. If we remove content or restrict or close an account, we tell you what we did and why, unless the law or a risk of harm prevents it, and you can object by writing to the same address. A reasoned objection is reviewed. You can also use the courts or out-of-court routes. If we learn of content that points to a serious crime threatening someone's life or safety, the law requires us to tell the police.

We may disable an account for a serious or repeated breach of these terms, including repeated infringement of other people's rights. If you have paid for a period you can no longer use and the breach was not yours, we refund the unused part.

10. Ours

The software, the design and the name jStitch are ours or licensed to us. You get a personal, non-transferable right to use them while you use the service. Thread manufacturers' names and colour numbers belong to their owners; we use them to identify colours and are not connected with those companies.

11. What to expect from a chart

A chart is a computed suggestion. Colours on a screen differ from thread, thread numbers are the nearest match, and thread amounts are estimates, so buy with a margin and check before you start. A chart read from a picture or PDF may contain mistakes, and the review screen is there so you can catch them.

12. Availability and changes

The service must match what these terms and the Plan page describe, and we keep it updated so that it does. If it does not, you have the rights the law gives you: to have it put right and, if that fails, a price reduction or ending the contract. Tell us at [email protected].

We work to keep the service available, but we do not promise that it will never be interrupted: maintenance and updates can make it unavailable for a short time. If something outside our control keeps a paid plan from working for a long time, you can end the plan and we refund the unused part of your period.

We can change the service for good reasons: to improve it, adapt it to the law, keep it secure or respond to changes in technology or cost. Such a change costs you nothing extra. If a change makes a paid plan worse for you in more than a minor way, we will tell you by email in advance. You can then end the plan free of charge within 30 days of that email or of the change, whichever is later, and we refund the unused part of your period.

Keep your own copy of work that matters to you: you can export your charts. We do not promise that data can always be restored after a failure.

13. Liability

We answer for damage we cause by breaching these terms or the law, as the law provides. We are not liable for damage caused by events we could not foresee or prevent, to the extent the law releases us from it.

If you are a consumer, nothing in these terms excludes or limits the compensation the law gives you.

If you use the service in the course of a business, our liability is limited to the amount you paid us in the 12 months before the damage. That limit does not apply to damage we cause intentionally or through gross negligence, or to harm to life or health.

14. Complaints and disputes

Send complaints to [email protected]; we answer within 30 days. If we cannot resolve a dispute, a consumer may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.gov.cz), which handles out-of-court consumer disputes free of charge: https://coi.gov.cz/en/information-about-adr/. It must be approached within one year of first complaining to us. The Authority also supervises consumer protection, and the trade-licensing office supervises trade licences.

15. Law and other terms

These terms are governed by Czech law. If you are a consumer living in another EU country, you keep the protection of the mandatory law of that country and may also go to its courts. If one clause turns out to be invalid, the rest still applies. We may transfer the service to someone who continues it, and will tell you first so you can leave if you prefer.

16. Changes to these terms

We may update these terms for the reasons in section 12. We will tell you by email at least 30 days before a change affecting you applies. If you do not agree, you can cancel or delete your account before then. The version you accepted when you bought stays on record with your purchase, as the privacy policy describes.